📢 Macau Delivery Notice: Effective December 6, 2021, deliveries to Macau are temporarily suspended due to stricter customs inspection standards. Shipping to Macau will resume as soon as customs regulations permit.
[ Shopping Guidelines ]
To provide you with a fast and seamless shopping experience:
We recommend selecting [Log in with Facebook] to easily track and manage your orders.
Join as a member to receive an instant HK$20 shopping credit, applicable to your current order.
※ Please [Log in before checkout] to redeem member discounts.
※ Website prices are subject to adjustment without prior notice based on exchange rates, raw material costs, and logistics fees. Please confirm details before placing an order.
※ In accordance with Taiwan's Uniform Invoice Regulations, export orders are exempt from Taiwan Uniform Invoices.
Shipping Fee: Standard rate is HK$25. Enjoy Free Shipping on orders over HK$399 (Total amount applies after deducting shopping credits).
Processing Time: Orders are dispatched within 2 business days after placement (postponed on Taiwan public holidays).
Shipping Method: All products are shipped directly from Taiwan via SF Express. (Macau orders, when active, are handled by partner carriers).
Unboxing Video Requirement: To protect both parties, fulfillment is recorded. Please film a complete, unedited video when opening your package. All claims regarding wrong or missing items must be supported by full unboxing footage.
Video criteria: Must clearly capture the sealed outer parcel, the unboxing process, and all included items.
Notice period: Please submit complete footage within 3 days (inclusive of receipt date). Issues reported without video footage cannot be processed.
Doorstep Delivery
SF Express couriers will contact you by phone prior to delivery. Please ensure courier calls are not blocked.
Delivery Hours: Monday–Friday 09:00–19:00; Saturday 09:00–18:00 (No delivery on Sundays).
Self-Pick Up (SF Stations / Service Points)
You will receive an arrival notification via the SF HK App. Please download the app and present your collection code at the pickup point.
If parcels are not collected within the first 24 hours after notification, SF Express will charge an "SF Retention Fee" of HK$15 per day (charged to the recipient). *Days calculated Mon–Sat, excluding Sundays & public holidays. Please refer to the SF Express official website for details.
Pickup hours depend on individual operating locations; please refer to SF Express announcements.
SF Lockers
Due to limited locker availability, SF Express may redirect your package to an adjacent locker or require extra delivery time without prior notice if lockers are full.
Uncollected parcels in "Popular" SF Lockers after the first 24 hours will incur a retention fee of HK$15 per 24-hour period (charged to the recipient).
Please collect your parcel promptly upon app notification to maintain your future ordering eligibility.
Failing to pick up your parcel after 2 attempts will result in the loss of your SF Locker delivery option.
We accept the following payment options:
Credit Card (Visa / MasterCard)
Payments are processed via the SHOPLINE Payment system in HKD. The actual charged amount depends on your issuing bank.
Overseas transaction fees may be charged by your card issuer or payment network. BHK's does not charge extra transaction fees. Please consult your bank for fee details.
Alipay
Currently supports AlipayHK only (settled in HKD). After checkout, you will be redirected to a payment QR code page. Please complete payment within 60 minutes.
Cash on Delivery (COD)
Handled via SF Express. Item charges must be paid in HKD Cash upon delivery.
Freight charges can be settled via electronic payment methods such as AlipayHK, WeChat Pay HK, UnionPay QR, Cloud Pay, BoC Pay, PayMe, or Octopus (subject to SF Express policies).
※ COD payment covers item collection charges only. Contact CS if you have billing queries.
BHK’s will NEVER contact you requesting ATM operations, installment cancellations, or credit card details. Please report any suspicious communications immediately to customer service.
[ Order Tracking ]
Upon order confirmation, you will receive an email.
3 Ways to Track Your Order:
Check your email.
Log in to your account on our website and navigate to [My Account].
Direct message our Facebook page "BHK’s Hong Kong" with your Order Number, Name, or Phone Number.
※ We recommend enabling the FB Messenger Order Notification Bot during checkout to receive automatic real-time status updates.
Status Definitions:
Order Status
Processing: Order received and details being verified.
Confirmed: Order verified and prepared for dispatch.
Completed: Parcel received and order finalized.
Delivery Status
Preparing: Items are being packed.
Shipped: Parcel dispatched from Taiwan.
Arrived: Parcel arrived at pickup point or out for local delivery in HK/Macau.
Collected: Signed for according to SF Express tracking.
※ When selecting pickup options, the app notification serves as your actual arrival signal. Email notifications serve as general pick-up reminders.
[ Order Modification / Merging / Cancellation ]
We currently do not support self-service order modifications, merging, or cancellations. Please review all details (items, quantity, shipping address, recipient, contact phone) carefully before finalizing your order.
If you find any errors in your order details, contact customer service immediately to prevent delivery issues.
※ Unjustified refusal of package delivery may result in account blacklisting or cancellation of future ordering privileges.
Because orders are shipped directly from Taiwan via international cross-border logistics, returns and exchanges are not provided. Please confirm all order details prior to purchasing.
Important Terms:
Customs Duties: Import rules vary by region. BHK's declares actual goods value. Any customs duties or administrative fees incurred during inspection must be paid by the recipient. If a parcel is rejected, destroyed, or returned, associated losses will be borne by the recipient and are exempt from standard return policies.
Packaging: Minor outer box compression during transport that does not damage the contents inside is not eligible for returns.
Inner Packaging: Box inserts are designed to absorb transit impacts. Minor dents or cracks in the inner tray do not affect product quality and are not eligible for returns.
Forced Returns: If a return is insisted upon, contact customer service first. Products must be brand new and intact (including unopened outer transparent shrink wrap, original gifts, and inclusions) and shipped back at the customer's expense. Refunds will only be processed after receiving and verifying the parcel.
Hygiene Rules: Due to food safety and hygiene regulations, opened or damaged returned items will not be refunded, nor will BHK's be responsible for returning the items to you.
If you request a refund due to personal reasons (e.g., duplicate shipping fees, incorrect item/quantity ordered, address errors, customs taxation, or multiple failed delivery attempts), please actively contact CS to apply.
Unshipped Orders: Refunded balance after deducting Credit Card Processing Fees.
Shipped Orders: Refunded balance after receiving the returned package, deducting Credit Card Processing Fees, round-trip shipping, and customs clearance fees.
Important Terms:
Credit card processing fee is fixed at 5% of total order value.
Refunds are strictly issued to the original purchaser only and cannot be transferred to third parties. Verification may be requested.
Processing timelines and bank charge fees depend on your card issuer.
For shipped orders, if you fail to collect or refuse the parcel due to personal reasons, no refund will be issued regardless of whether the parcel returns to BHK's. BHK's reserves the right to cancel your purchasing eligibility or blacklist your account.
(!) BHK's Friendly Reminder
Given the humid subtropical climate of Hong Kong and Macau (where relative humidity often exceeds 70%), health supplements are susceptible to moisture degradation.
We recommend consuming products promptly upon opening and avoiding transferring contents to separate containers. If products show signs of moisture damage, please discontinue use.
Thank you for supporting BHK’s! We wish you a delightful shopping experience.
